Quality Assurance


Quality is an integral part of the Richard Baker Harrison Limited service.

We are proud to be certified to ISO 9001:2008 until September 2018.  However, we endeavour to try harder to implement stricter procedures than the requirements of this standard.

We have a customer satisfaction monitoring system which is used as a business improvement technique to continually monitor and improve our customer service and satisfaction.  Our customers expect and receive a professional and friendly service, from your first contact with us, through the ordering process, to delivery of your goods.  We recognise that quality is not in the product specification alone.

We also offer product support and an after-sales service.  Our team of knowledgeable product experts provide technical support when required.  Our QA Manager is at hand to answer any questions, or to address any quality-related issues.

Quality is not a cost, it is a cost saving!