Quality Assurance
Quality is an integral part of the Richard Baker Harrison service. It is not a cost. It is an investment. We are proud to be certified to ISO 9001:2008. But, for ourselves and our customers, we try hard to implement stricter procedures than the requirements of this standard.
We recognise that quality is not solely the product specification, we have a customer satisfaction monitoring system which is used as a business improvement technique to continually improve our customer service and satisfaction. Our customers expect and receive professional yet friendly service from their first contact with us, through the ordering process to delivery of goods.
Our commitment to our customers doesn’t end there; we also offer product support and aftersales services. Our backup team of knowledgeable product experts provide technical support whenever required, and our QA Manager is always at hand to answer customer questions or address quality related issues.
Quality is not a cost, it is a cost saving.
REACH
REACH is the new European Union (EU) Regulation on the Registration, Evaluation and Authorization of Chemicals (REACH). Its main objective is to protect human health and the environment. REACH requires the registration of about 30,000 existing substances (industry-wide) in the following timeline:
- The registration process requires manufacturers and importers to generate data for all chemicals produced or imported into the EU in quantities larger than one ton per year. The registrants must also identify appropriate risk management measures and communicate them to users.
- Richard Baker Harrison actively supports the targets of REACH. Ensuring a high level of protection for human health and the environment is a clear obligation for Richard Baker Harrison.
Richard Baker Harrison communicates closely with its customers, suppliers and principals to ensure the implementation of REACH.