Who we are

Richard Baker Harrison Ltd is the data controller responsible for your personal data. We are part of the OBG group of companies.

Our registered address is Ayrton House, Parliament Business Park, Commerce Way, Liverpool, L8 7BA.

If you have any questions about this policy or how we use your personal data, you can contact us by email at dataprotection@obg.co.uk or by post at the address above.

Website enquiries and commercial contact

When you submit an enquiry via our website, we collect your name, telephone number and email address. We use this information to respond to your enquiry and to provide the information you have requested about our products or services.

We may contact you by email or telephone after your enquiry to follow up, answer questions and ensure we have responded fully. This processing is carried out on the basis of our legitimate interest in responding to business enquiries and providing accurate information prior to a potential sale.

Your enquiry details are stored securely within our CRM system. We do not use this information to make automated decisions, and we do not sell your data to third parties. Your data may be processed by trusted service providers such as CRM, website hosting or email systems, acting on our instructions and subject to appropriate data protection agreements.

Enquiry records are retained for up to two years from the date of the last interaction. CRM records are retained for up to three years after the last contact. Where required for legal or audit purposes, limited information may be securely archived for up to seven years, after which it is deleted.

Recruitment and job applications

When you apply for a role with us, we process your personal data for recruitment purposes only. This includes information you provide directly, such as your CV, contact details and employment history.

We may also collect personal data from third parties, such as references from former employers. Reference requests will only be made once a conditional job offer has been issued.

Your recruitment data is processed on the basis of our legitimate interest in assessing suitability for employment and, where applicable, to comply with legal obligations.

If your application is unsuccessful, your data will be retained for up to 12 months and then securely deleted. If your application is successful, relevant personal data will be transferred to your personnel file and retained for the duration of your employment in line with our retention policies.

You are not under a statutory or contractual obligation to provide personal data during the recruitment process. However, failure to provide required information may mean we are unable to progress your application.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to personal data is limited to those who need it for legitimate business purposes.

Your rights under UK and EU data protection law

Under the UK and EU General Data Protection Regulation, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, request erasure of your personal data where applicable, request restriction of processing, object to processing based on legitimate interests, and request data portability where applicable.

Where processing is based on consent, you have the right to withdraw your consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK, or with your local data protection authority within the European Union.

If you wish to exercise any of these rights, please contact dataprotection@obg.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been processed unlawfully.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or how we use personal data. Any updates will be published on our website.